Returns and Exchanges
At SHUKR, we want to make your exchange or refund as easy as possible. Returned items must be received by us within 30 days of placing the order for a full refund.
We charge a shipping fee of £4.95 for each returned order.
If the reason for the return is a result of our error (for example, an incorrect or defective item) SHUKR will pay the return shipping costs.
How to Submit a Return
- Please submit a ticket to our Returns and Exchanges queue listing the following information:
- The order number that you are returning items from
- The item(s) you are returning (copied and pasted from the order)
- The reason for return
- Confirm that the return matches our criteria
- A return number and instructions on how to return your item will be emailed to you. Please keep a note of the number and information
Conditions for Returns
If for any reason you are dissatisfied with your purchase please return it to us within 30 days of the date of purchase. All returns should be shipped via the DHL pre-paid return label we send to you. Please note that returns shipped by postal service or any other courier will not reach us. The below criteria must also be met:
- Item is not worn outside of the house
- Item is in its original new condition
- Item has not been washed
- Item is in original packaging and has all origianal tags attached
- Item is mailed within 30 days from the date of purchase
We reserve the option not to refund items that do not meet our conditions for return.
When you receive your item, check it thoroughly for any defects and try it on to check the fit. Only when you are completely satisfied with the product and intend to keep it should you wear the garment outside or wash it. Unwanted items should be returned in the same condition and packaging that they were purchased in.
In order to avoid returns, please check your size carefully using our Size Chart, which explains how to measure yourself and what the correct size is for your general body measurements. You can also check the Garment Measurements charts for each specific item on our product pages.
If you have any questions about returns or think your return might not meet our conditions, please Contact Us.
Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.
Refunds will be given via your original mode of payment.
Cancellation of Order
You can cancel your order within 24 hours. Refunds will be made back to the original mode of payment used. Please follow our returns process and allow for up to 45 days for the refund transfer to be complete.
Exchanges and Store Credit
If you want to exchange your unwanted item, you can always opt for store credit. Benefits include:
Your price is guaranteed for even exchanges
In the event your purchase was made during a sale, or the price increases after purchasing, you are still eligible to exchange your item for the price you paid at the time of the original purchase. This applies to even exchanges only.
SHUKR store credit does not expire
Once you receive your credit, you can save it for as long as you need, and use it at your own convenience.
You can use it with other offers
Your store credit is the same as cash. You can use the credit in conjunction with our other special offers like FREE shipping and any other special discounts or promotional sales that may be offered.